- ✓ Remote desktop assistance
- ✓ Software installation & updates
- ✓ Basic troubleshooting
- ✓ Email support (24hr response)
- ✓ Up to 2 support tickets/month
- ✓ Knowledge base access
- ✕ Phone support
- ✕ Hardware diagnostics
- ✕ Priority response
- ✕ Dedicated technician
